"I’ve been involved in the House as Volunteer Coordinator for ten years. At the beginning I was afraid of this task, but because this organization is so great, in a very short time I became aware that what I had to offer was actually very much for the main aim of the House, it is to obtain the best quality of life for each guest and his/her family. A smile or a glass of water can help a relationship. Listening,talking or even silence make you think of “inner wealth”
Giovanna, Hospice Volunteer Coordinator
Support and clinical care are offered by a staff of enthusiastic skilled professionals whose aim is to improve patients’ quality of life, starting from the individual perception in order to plan personalized assistance to physical, psycho-social and spiritual needs .
Firmly believing in the importance of a holistic approach that takes into account the patient as a whole, the team is made up of different professionals who offer multidisciplinary care: Medical Consultant Palliativists, 15 Doctors, 13 Nurses and 7 Social Health Operators trained and expert in Palliative Care. Staff also includes a social worker, a psychologist, religious ministers, physiotherapists, a music therapist and a Shiatsu operator.
The team has been trained in ethical-legal, interpersonal, organizational and clinical areas in a 20-day programme. All operators are regularly involved in update meetings to increase their motivation and improve their efficiency in service.
Another valuable resource of the Hospice is represented by the hundred volunteers who, duly trained, help in various activities (reception, relations with patients, cooking, transport, gardening, minor repairs, library, archives, training, etc.).